Returns & Refunds Policy.

Effective Date: 1st February 2025

At Bees Favour, we take great pride in delivering premium honey products to our customers. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Perishable Goods Policy

Due to the nature of our products, we do not accept returns on food items unless they arrive damaged, defective, or incorrect. If you experience any issues with your order, please contact us within 7 days of receiving your delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us at hello@beesfavour.co.nz with the following details:

Order number
Description of the issue
Clear photos of the product and packaging

We will assess your claim and, if approved, offer a replacement or a refund. Refunds will be processed to your original payment method within 5-10 business days.

Cancellations & Order Changes

Once an order has been placed, it is processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately. While we will do our best to accommodate changes, we cannot guarantee modifications after an order has been processed.

Refund Eligibility

Refunds will only be issued in the following cases:

The product is damaged, defective, or incorrect upon arrival.
The order was not delivered due to an error on our part.
Exceptional circumstances deemed valid at our discretion.

Non-Refundable Items

We cannot issue refunds for:

Change of mind purchases
Incorrect orders due to customer error
Opened or used products
Delays caused by shipping carriers or customs processing

For any questions regarding returns or refunds, please reach out to our customer service team at hello@beesfavour.com. We are happy to help!